The Trainee will provide accurate and full information to GO-LGV Ltd at all times. The Trainee will be in possession of all necessary legal driving documents at all times while undertaking a course with us.
The Trainee will show to the DVSA examiner a form of photographic ID, their current driving licence with the correct entitlement, 3a pass certificate and, where appropriate, a valid theory test pass certificate, on the day of their practical driving test. If these conditions are not met the Trainee will fail the relevant test and will forfeit all fees paid to GO-LGV Ltd in relation to that test. Any delegates attending GO-LGV Ltd premises including vehicles are required to adhere to any notices or instructions given to them by GO-LGV Ltd staff. GO-LGV Ltd does not accept any responsibility for personal belongings or vehicles left on the premises.
If the Trainee is considered by GO-LGV Ltd to be under the influence of alcohol or illegal drugs at any time, the course will be terminated and all relevant fees will be forfeited.
Provision of Training
A training session is typically 3.5 hours in length and are normally 8:30am-12.00pm or 1.00pm – 4.30 pm unless agreed otherwise by prior arrangement. Where required training can be undertaken on dual basis or run over an 8hr day .For the health and safety of both the instructor, trainee and other road users there will be a total of 1 hour breaks in a 7 hour session.
No estimate or assessment of training time required by a trainee to reach LGV test standard may be considered to be a guarantee that a trainee will pass the test at the end of the suggested training time.
Our prime concern throughout all training by the company is to provide the highest possible standard of road safety for the protection of our trainees, the public and our staff. In the event that a trainee is found at any time during the course to be unsuited to further training, we reserve the right to terminate the course. Any training time not taken may then be rescheduled in accordance with the instructor’s recommendation.
Any variation to the joining instructions, course dates, time of attendance etc, made by GO-LGV Ltd will be notified to the customer. GO-LGV Ltd will make every effort to ensure the original instructions are complied with. In the event of course / delegate cancellation made by GO-LGV Ltd every endeavour will be made for the delegate to attend the next available course. All incidents and actions including any money refunds are dealt with promptly and fairly in compliance with the company’s quality processes.
Every effort is made to ensure that both the instruction, hand-outs, course notes given are true and correct at the time but GO-LGV Ltd does not accept any responsibility for error or omissions.
Payment Terms, Refunds & Cancellation
All driver training, assessments, and tests are payable on receipt of invoice no later than 2 weeks from commencement of training. Any extra training booked during a course must be paid for before the test date. A non-refundable deposit of 20% or £350 whichever is the lowest is required at time of booking unless previously arranged with management.
No allowance or refund can be made for cancellation or non attendance of a driver booked on a test or course unless 14 working days notice of cancellation, in writing, has been received by the management, in which case 90% of the remaining training fees (the amount outstanding after deduction of any non-refundable deposits) will be refundable.
Please Note: Dependant upon length of notice practical test fees are not always refundable. If this initial stage of training is satisfactorily completed but our subsequent internal assessment tests reveal that a driver has made insufficient progress to safely attempt the test, we must, in the interests of road safety, reserve the right to cancel the use of our vehicle for that test. In the event of such cancellation, the company will refund the final days training (Test day) fee, but not the practical test fee, and can accept no liability for any other loss caused by such cancellation. Tests booked with the DVLA / DSA by GO-LGV Ltd on behalf of the Trainee will be subject to the DVLA/ DSA terms and conditions in relation to cancellation and / or refund of any monies paid.
If any test cancelled by the DSA for what ever reason outside of the scope of GO-LGV Ltd then any further training or test cost will be the responsibility of Trainee. Refunds for test cost and training costs incurred cannot be refunded by GO-LGV Ltd, however a claim to the DSA for the test fee may be successful.
Should training time be lost due to weather conditions or vehicle breakdown, we will provide alternative additional time.
Confidentiality and Data Protection
Collection and use of data
Any personal data you provide will be held securely and in accordance with the Data Protection Act 1998.
We will use your personal data for the purpose(s) for which you have provided it. It may also be used for marketing, research and statistical purposes and crime prevention.
We may however need to disclose personal data to a third party so that the service you requested could be provided. It may also be necessary to transfer it to countries outside the European Economic Area. Where this happens, we will endeavour to ensure that any recipient of your data will treat it with the same level of protection as we would.
Your data may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes. If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.
In the case of personal data, with limited exceptions, you have the right to access and if necessary rectify information held about you by formal written application to GO-LGV Ltd Aerodrome Road, Gosport PO130FQ GO-LGV Ltd will keep confidential any confidential information which the Trainee supplies to GO-LGV Ltd in connection with this agreement, with the exception of basic personal details which may be shared with potential employers as part of the placement service provided by GO-LGV Ltd.
Limitation of liability
GO-LGV Ltd are not liable to you for any loss or damage caused where, and to the extent that:
- There is no breach of a legal duty owed to you by the relevant person or body;
- such loss or damage is not a reasonably foreseeable result of such a breach;
- any such loss or damage, or increase in the same, results from any breach or omission by you any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.
GO-LGV Ltd shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption. Nothing in these terms and conditions will affect any statutory rights you may have as a consumer.
Insurance
GO-LGV Ltd will carry the appropriate motor insurance, should you be involved in a collision as a learner driver whilst in control of driving the vehicle.
Law applying to terms and conditions
These terms and conditions are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English courts.
Complaints procedure
If you have any concerns or complaints about any part of your driving tuition which cannot be resolved with your instructor, please contact Customer Services.